Why Choose Us

Rose Care has been providing high quality care since 1995, we are locally based and all our carers live locally giving us good local knowledge.  Our office is situated in Walton and is open 8am to 4pm Mon to Fri and you are always welcome to drop in.

We work closely with Adult Social Care Services, the Community Matron and The Local Health Care Team.

Please check our report on the Care Quality Commission website that regulates all care services.  

Our carers have all been checked by the disclosure and barring service and receive in house training and QCF courses.

Insurance

Rose Care has full public liability, employer's liability and malpractice insurance. Risks covered by normal household insurance remain your responsibility. It is also your responsibility to make sure your house is as safe as possible for our carers to work in. Our carers will advise you of any dangers they find and it will be up to you to warn them of any hazards of which you are aware.

Customer Complaints Procedure

We welcome your comments, will listen to them carefully, and will deal with them fairly.  After all, we would always wish to improve the standards of our service.

What to do first

In the first instance you should contact a local member of staff and explain the situation to them.  They may very well be able to deal with you complaint.  However, if you feel that they fail to do so, then you should approach a manager of the company or your named assessor. Contact the Rose Care Manager on 01394 670281 if you want to take the matter further.

In the event that you are still not satisfied, you should contact the Council’s Social Services Department Customer Services Officer by contacting Customer First on 08456 023023.

Alternatively you could contact The Care Quality Commission on 03000616161, www.cqc.org.uk.   

The CQC is unable to resolve individual cases but they are able to make sure that care providers meet their rules about good, safe care.

If necessary, you can ultimately contact the Local Government Ombudsmen 0712 225622, who will provide a free and confidential service.

Alternatively, you could also contact your County Councillor.

If Rose Care does receive a complaint, the manager will, keep the person who made the complaint aware of what action has been taken and the outcome. You can expect to have the complaint dealt with within seven days unless there are extenuating circumstances.  Any complaint registered with Rose Care will be treated professionally and in the strictest confidence.

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Tel - 01394 670281
Rose Care, 107 High Road West,Felixstowe,Suffolk,UK, IP11 9AJ