Personal Care

Bespoke home care packages that give the gift of continued independence, share smiles and deliver choice with real peace of mind

At Rose Care we understand that a little reliable help from a friendly local face can go a long way. As professional carers dedicated to offering personal care services only in the Felixstowe area of Suffolk, we see the difference that little bit of help makes to real lives every day.

Our care not only benefits the lives of those receiving our support, but the lives of their loved ones too who want only the best for them and peace of mind all round.

We know that even just asking for help may not be easy, that having assistance with personal care can be a daunting prospect - but we see how it can transform lives and leaves people wondering why they didn’t reach out sooner.

The difference support can make

Feeling alone can affect our health, that's why we offer to do things together.

Family carers explain how they value Rose Care's suppport. 

Why have help with personal care?

Assistance with washing or dressing perhaps, with preparing meals, writing letters or getting on top of medication regimes – it doesn’t need to be much, but it’s amazing how it can help you to have a better quality of life and for your loved ones to have more quality time with you.

Our carers are professionals, trained to ensure that you feel comfortable every step of the way and never feel rushed. We can be there to help with getting up safely in the morning or with going to bed at night; with bathing, toileting and with all those other personal bits and bobs. Whatever our carers do to support you, they will make sure that you are treated with respect and dignity, following an agreed plan which is centred totally around you and your personal requirements.

What personal care does Rose Care offer?

How we assess the level of help you need

At our initial meeting, one of our friendly Client Co-ordinators will take the time to discuss with you in detail what you’d like the outcomes of our support to be.

You might, for example, be looking for help to become progressively more independent during a period of rehabilitation following a hospital stay, or you may have assistance around specific tasks in mind and be seeking support which would enable you - or your family member - to live more independently.

We will ask you about yourself, things like: who you’re close to (so we know who to contact in an emergency); what your likes, dislikes and interests are; what time you prefer to get up, have a meal and go to bed

Working out how best to help

It might seem that we ask a lot of questions, but it’s only by getting to know you, even at this early stage, so that we can get an understanding of the best way to help.

We’ll call upon our extensive experience as care professionals, but we recognize that everyone is an individual, so it’s important to get the fullest picture possible.

Remember, we want to offer a care plan which is totally centred around you.

What we mean by a ‘person-centred’ care plan

We don’t mean to be jargonistic – it’s just the words used within the care profession to express that your care plan is all about you.

At Rose Care, we don’t simply organize a professional carer from our team to come in and lend an appropriate hand, we consider your interests and what works best for you.

We fit you with a carer who will have something in common with you and who will be able to offer you a visit time that suits you.

We can be flexible around the timing of our visits. If you like to go to church on a Sunday for example and need an earlier call to help you get ready this can be arranged.

We have a proven track record of keeping good time, with our care staff turning up consistently at the specific time we give (or within the agreed 15 minute time-slot either side), so you can rely on us to be there. 

Our carers are trained to administer medication in addition to offering practical and compassionate support. What's more, if it is not appropriate or possible for medication to be delivered directly to a client in their home, we are able to have it delivered to our Rose Care office.

How to get help with personal care

If you, or a family member, needs help with personal care, please do get in touch. We also take on referrals from Ipswich Hospital and the local authority. You can contact us by phone, via the referral form on this website, or simply pop in the Rose Care office in West Felixstowe to see us for a chat.


Paying for care

Rose Care is pleased to take on both private and local authority clients. We can accept payment in a number of ways.

Private clients: We issue an invoice every four weeks. Payments can be made via internet banking, cheque or cash. Unfortunately we are unable to set up direct debits.

Local authority clients: Payments may either be made to us directly through direct payments or accounts can be settled in full by social services.

Please speak to our Office Manager about any queries regarding invoices or payments. We will always be happy to help.